Performance Tech Support Handlebar choices

Bill

Here is an interesting email exchange between myself and Performance.
Certainly emphasizes the value that a good LBS can bring. My guess is that
most of the shop guys that visit here have several options.

Me: How about drop and reach info for road handlebars on the website?

Performance Tech: Is there a specific bar you are interested in?

Me: Yes. Aluminum, 44 cm, Non-ergo bend or predominately round, approx 80
reach, and 130-140 drop. Less than 275 g Thanks,

Performance Tech: Actually I was asking if there is a specific brand and
model you would like that info for. I really can't search based on reach and
drop.

Paul Southworth

In article <_Kcjc.24784$_o3.811161@bgtnsc05-news.ops.worldnet.att.net>,
Bill <bill@example.invalid> wrote:
>Here is an interesting email exchange between myself and Performance.
>Certainly emphasizes the value that a good LBS can bring. My guess is that
>most of the shop guys that visit here have several options.
>
>Me: How about drop and reach info for road handlebars on the website?
>
>Performance Tech: Is there a specific bar you are interested in?
>
>Me: Yes. Aluminum, 44 cm, Non-ergo bend or predominately round, approx 80
>reach, and 130-140 drop. Less than 275 g Thanks,
>
>Performance Tech: Actually I was asking if there is a specific brand and
>model you would like that info for. I really can't search based on reach and
>drop.

Deda 215 Shallow sounds like your bar.

David Reuteler

Bill <bill@example.invalid> wrote:
> Certainly emphasizes the value that a good LBS can bring.

a very good lbs. none of mine would have a clue. personally i'd hit the
web and do some research there.
--
david reuteler
reuteler@visi.com

Russell Seaton

Why did you waste the Performance Tech person's time? Why didn't you
just go over to the Harris Cyclery website and look at the QBP
catalog? In less time than it took you to send the email, and in less
time it took to write this message, you could have answered your
question yourself. Or was the answer not really what you were after?

http://harriscyclery.net/site/page....49&Category=554


"Bill" <bill@example.invalid> wrote in message news:<_Kcjc.24784$_o3.811161@bgtnsc05-news.ops.worldnet.att.net>...
> Here is an interesting email exchange between myself and Performance.
> Certainly emphasizes the value that a good LBS can bring. My guess is that
> most of the shop guys that visit here have several options.
>
> Me: How about drop and reach info for road handlebars on the website?
>
> Performance Tech: Is there a specific bar you are interested in?
>
> Me: Yes. Aluminum, 44 cm, Non-ergo bend or predominately round, approx 80
> reach, and 130-140 drop. Less than 275 g Thanks,
>
> Performance Tech: Actually I was asking if there is a specific brand and
> model you would like that info for. I really can't search based on reach and
> drop.

Bill

"Russell Seaton" <russellseaton1@yahoo.com> wrote in message
news:e90052be.0404261519.2d99bd90@posting.google.com...
> Why did you waste the Performance Tech person's time? Why didn't you
> just go over to the Harris Cyclery website and look at the QBP
> catalog? In less time than it took you to send the email, and in less
> time it took to write this message, you could have answered your
> question yourself. Or was the answer not really what you were after?
>
> http://harriscyclery.net/site/page....49&Category=554
>
>
As you have suggested, I certainly could have used several sites,
manufacturers, bike shops or competitors to get the specifications of
products sold by Performance. However I could not have secured the info on
house brands. Point is, it sure seemed reasonable to me that Performance
tech support should have ready access to the info on the limited group of
products they are selling on their web site.

Your assumption about the time involved is way off base. Easy to find for
any particular product but a bit of a project for a range of products. I
specifically wanted to know if Performance had anything that would meet my
needs. I do a fair amount of business with them and expected a little more
competence and or willingness to be helpful.
Bill

Dan Daniel

On Mon, 26 Apr 2004 23:52:35 GMT, "Bill" <bill@example.invalid> wrote:

> I do a fair amount of business with them and expected a little more
>competence and or willingness to be helpful.
>Bill
>

And now you get an idea of the strength of a good relationship with a
local bike shop. I know that the price difference can be tough, and
the convenience can be nice. I get things mail order sometimes, but I
mainly buy things from a couple of different local shops. And when I
am searching, the people at these shops are willing to search things
out, give me solid info, etc.

If a local shop did to me what Performance did to you, I'd write them
off. There could be a lesson in this One shop lost me as a
customer in the last couple of months when their new 'sales manager'
started pushing other salespeople out of the way (people I'd dealt
with for a year or much more) and was feeding me bullshit.

Qui si parla Campagnolo

<< Deda 215 Shallow sounds like your bar. >><BR><BR>

Or Ritchey WCS standard bend...

Peter Chisholm
Vecchio's Bicicletteria
1833 Pearl St.
Boulder, CO, 80302
(303)440-3535
http://www.vecchios.com
"Ruote convenzionali costruite eccezionalmente bene"

Bill

"Qui si parla Campagnolo " <vecchio51@aol.com> wrote in message
news:20040427082728.26900.00000184@mb-m20.aol.com...
> << Deda 215 Shallow sounds like your bar. >><BR><BR>
>
> Or Ritchey WCS standard bend...
>
> Peter Chisholm
> Vecchio's Bicicletteria
> 1833 Pearl St.
> Boulder, CO, 80302
> (303)440-3535
> http://www.vecchios.com
> "Ruote convenzionali costruite eccezionalmente bene"

Thanks, I chose the Ritchey WCS "Classic" Bar. 135/82 44cm. non-ergo,round
bends.
Bill

John Forrest Tomlinson

"Bill" <bill@example.invalid> wrote in message news:<_Kcjc.24784$_o3.811161@bgtnsc05-news.ops.worldnet.att.net>...
> Here is an interesting email exchange between myself and Performance.

They have a website you can look at to see the product.

JT

John Forrest Tomlinson

Dan Daniel <ddandan.remove@pacbell.net> wrote in message news:<jlgr805ns3ggvs1qh60bo8mifiv4qvtgop@4ax.com>...
> On Mon, 26 Apr 2004 23:52:35 GMT, "Bill" <bill@example.invalid> wrote:
>

> And now you get an idea of the strength of a good relationship with a
> local bike shop. I know that the price difference can be tough, and
> the convenience can be nice. I get things mail order sometimes, but I
> mainly buy things from a couple of different local shops. And when I
> am searching, the people at these shops are willing to search things
> out, give me solid info, etc.

You know, you can look at a website yourself and get "solid info"
rather than asking someone to tell it to you.

> If a local shop did to me what
> Performance did to you, I'd write them
> off.

You're saying that if in the future they had something you know you
want at a reasonable price you'd avoid them anyway? Bizarre.

Mail order places sell things. They don't exist to hold hands. It's
not worth getting offended or annoyed at that. That's what they are.
Accept it and buy from them when it makes sense. Don't buy from them
when you aren't sure what you want or need some special support. It's
not about "relationships" and emotion -- it should be about
transactions.

JT

Bill

"John Forrest Tomlinson" <usenetremove@jt10000.com> wrote in message
news:84314734.0404271202.3d2662b8@posting.google.com...
> "Bill" <bill@example.invalid> wrote in message
news:<_Kcjc.24784$_o3.811161@bgtnsc05-news.ops.worldnet.att.net>...
> > Here is an interesting email exchange between myself and Performance.
>
> They have a website you can look at to see the product.
>
> JT

If you go to Performance.com and look at road handlebars you will discover
that there is no drop and reach info available.

"Me: How about drop and reach info for road handlebars on the website?"

It wouldbe safe to assume that if the info was on the "site" I wouldn't
need to ask the question.
Bill

Bow

> > If a local shop did to me what
> > Performance did to you, I'd write them
> > off.
>
> You're saying that if in the future they had something you know you
> want at a reasonable price you'd avoid them anyway? Bizarre.

I dont think it's that bizarre - I'm the same way. I'm not giving my hard
earned cash to any old tosser, especially if I can get it off the net for
cheaper. If it's the same price, I'd rather see the profits go to someone
else. This includes but is not limited to buying bicycle parts. Anyway, if
the reason we buy at a LBS is great service and support, they had better
give it. Otherwise, save the bucks and go to the dutch auctions.

Unfortunately, in Australia, a lot of LBS exist only because they are
convenient, despite the fact that they are horrendously overpriced and
technically inept.
Of course they are not all like that, but you have to weed through the
driftwood before you pull out the plastic.

Regards

Bow

Jay Beattie

"Bill" <bill@example.invalid> wrote in message
news:V9zjc.28674$_o3.937159@bgtnsc05-news.ops.worldnet.att.net...
> "John Forrest Tomlinson" <usenetremove@jt10000.com> wrote in
message
> news:84314734.0404271202.3d2662b8@posting.google.com...
> > "Bill" <bill@example.invalid> wrote in message
>
news:<_Kcjc.24784$_o3.811161@bgtnsc05-news.ops.worldnet.att.net>...
> > > Here is an interesting email exchange between myself and
Performance.
> >
> > They have a website you can look at to see the product.
> >
> > JT
>
> If you go to Performance.com and look at road handlebars you
will discover
> that there is no drop and reach info available.
>
> "Me: How about drop and reach info for road handlebars on the
website?"
>
> It wouldbe safe to assume that if the info was on the "site" I
wouldn't
> need to ask the question.

These guys are just order takers and can only regurgitate the
information in the catalog. You cannot expect service or
technical expertise from the discounters. That is not their
deal. Low price is their deal.

Now, this does not mean that any old LBS could have done any
better. It is the rare shop that can rattle off bar
specifications like Peter and Paul did. Plus, Peter and Paul are
apostles and can do holy magic tricks like turning fish into
wine, or something like that. -- Jay Beattie.